Reverse Charge

  • Unknown's avatar
    jillatpropertiesdallascom · Member ·

    Please reverse the charge….I did not renew, despite it being automatic. The site would not let me do what I needed to do after a couple of months. Very strange. It’s like it went away. I can not see where I can take my card off. I have tried that. I will dispute charges with bank. Thank you and have a nice day.

    Correct account: Unknown

  • Unknown's avatar
    staartmees · Member ·

    Dispute a charge at your bank is the worst thing to do. It can take up to 3 months before you get an answer from your bank but you also have to pay a chargeback.

    Or you cancel the dispute – https://wordpress.com/support/payment/chargebacks/#canceling-a-dispute – and simply ask for a refund. The choice is yours …

  • staff-doublebassd · Staff ·

    Hi there,

    If you file a dispute with your bank, you will need to pay the fee to unlock your site, and disputes can take a long time, so you could possibly not receive your refund for up to 75 days.

    https://wordpress.com/support/payment/chargebacks/

    I would be happy to assist you in canceling and refunding your purchase. However, the purchased upgrade is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks!

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