Reverse my refund

  • Unknown's avatar
    oheviee · Member ·

    Hi I want to reverse my refund. I decided I didn’t want to renew my WordPress but now I have decided that I actually do and my initial decision was wrong. I would like to keep http://www.ohevie.com

    How do I go about this?

    Kind regards,
    Evie Billon

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    It’s not possible to reverse a refund. Once our payment provider processes the refund and sends it back to your bank, we have no way to request that they send it back to us again.

    Instead, please go to My Site ->Plans and buy a new plan for your site. Once you’ve done that you can also add back the domain mapping upgrade for your domain. As the domain is currently still pointed at our servers you shouldn’t need to do anything else for it to work again.

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