Rewards pop up possible malware infection

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  j0theib · Member · Dec 6, 2021 at 2:01 pm

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  My email is (email visible only to moderators and staff)
  Website is 444prophecynews.com
  A rewards pop up has taken over how do I remove it

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amirudra789 · Member · Dec 6, 2021 at 4:25 pm

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  Hello there!

  I have checked your site and it looks like your site is hosted with a third-party Registrar (Namecheap). Please see assistance from here https://www.namecheap.com/help-center/live-chat/

  Here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. You can learn more about the difference between WordPress.com and WordPress.org here:

  https://wordpress.com/com-vs-org/

  PS: I am unable to locate any popup on the above site please try clearing the browser cache https://wordpress.com/support/browser-issues/#clearing-your-browser-cache and retest.

  Regards

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  kokkieh · Staff · Dec 7, 2021 at 6:53 am

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  Hi there,

  I don’t see any pop-ups when browsing your site, so this is more likely being caused by malware in your browser itself.

  Try running a malware scan on your computer and remove any browser add-ons you don’t recognise. Beyond that you’ll need to contact support for the operating system/browser you’re using for more help.

  The WordPress.org forums won’t be any more able than us to help with this, as this isn’t a problem with the WordPress software.