Ridiculous
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I mistakenly signed up for the pro version of the wrong site. I need a refund ASAP. Why the hell is it so hard to get someone from wordpress to give some support? It is ridiculous to have to jump through these hoops.
Blog url: http://theadventurousgirlssociety.wordpress.com/The blog I need help with is: (visible only to logged in users)
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I am modlooking this topic so staff can assist you with the refund. Be a bit patient and I’m sure someone will help soon…
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You are welcome. Someone told me “patience is a virtue” and someone else said “never volunteer for anything.” As a volunteer I cannot help, but from experience, staff will see your post.
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Thanks….I guess that I just think for $99/year, they should actually be able to afford to pay a support team. A bit frustrating for new users.
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Hi there – I’d be glad to help with this. Could you please confirm for which site you’d like to cancel the Value Bundle and obtain a refund – is it tagthegulf.wordpress.com?
Thanks very much.
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My pleasure. I’ve gone ahead and issued a $99 refund and canceled the Value Bundle. It can take 1-2 weeks for the refund to be reflected on your statement.
If you need anything else, just let us know!
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Really amazing that you got to it so quickly. And, much appreciated!
I would love to make one suggestion–put somewhere on the site that there are actually WP reps in the forums. For those of us who are newbies, it seems a bit odd to be asking such a random question in a forum format. If there had been some indication along the way that there were staff members keeping an eye on things, I would have gotten far less frustrated.
Really impressed with the swift reply–again, much appreciated.
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