Root enable
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Hi there,
Could you please tell us the address of the site you need help with? Once we know that we can point you in the right direction for support.It sounds like you are using WordPress.org software. If yes, I would recommend you to ask the WordPress.org community for advice or look for solutions on existing forum threads:
https://wordpress.org/support/forums.In case necessary here you can read more about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/
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