Royal Slider displaying on all pages except 1

  • Unknown's avatar
    tobe1275 · Member ·

    Hello,

    I’ve tried asking on the developers page but I have yet to receive an answer.

    Hello,

    We use the Royal Slider for our business website. The pages that have the slider were created from a template so i am confused as to why it shows on every page expect one. I got a white box to appear in place of the slider but the image is not there. Here is a link to said page:

    http://www.winetrain.com/packages/winery-tours

    If you check out the other pages: Home, Dining Journeys, Special Events and Napa Vacations, the slider works properly. I have been fighting with this for a while and tried every other suggestion on the forum. Please help! thank you.

    Tobe

  • Unknown's avatar
    siobhyb · Member ·

    Hi there.

    You’ve reached support for sites hosted here at WordPress.com. The site you’ve indicated is hosted elsewhere and running on the free software available at WordPress.org.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can find an overview of the differences between the two here:

    WordPress.com vs. WordPress.org

    As we don’t have access to your site’s backend files, I’m afraid that support staff here at WordPress.com are limited in how we can help with your question.

    WordPress.org does, however, have support and documentation sites for self-hosted/installed versions of WordPress available here:

    http://wordpress.org/support/

    http://codex.wordpress.org/

    The Royal Slider plugin, which you mentioned you’re having trouble with, has it’s own sub forum on WordPress.org also:

    https://wordpress.org/plugins/wp-royal-gallery/

    Additionally, if your theme was setup by a developer, I’d recommend contacting them directly for assistance.

    Hope you’re able to find the help you need!

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