S O S lost website and management of site for updating

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  mbstonemason · Member · Mar 11, 2018 at 5:19 pm

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  SOS

  I can’t seem to open up our account, and I can’t remember how to get in the back side (change pictures, update information).

  My wife set it up years ago, and we cannot remember how or which email address she used at that time. We have been playing cat and mouse trying to open or fix or update my account. Exhausted.

  Is there anyone available to assist me or my wife, Teri?

  we are amateurs to say the least—
  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Mar 11, 2018 at 6:01 pm

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  The mapping for this domain expired, and it has to be renewed.

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  themagicrobot · Member · Mar 11, 2018 at 6:33 pm

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  If you are logged in and able to post into the support forum here then you should be able to access https://mbstonemasonry.wordpress.com/ and (depending how long ago domain mapping expired) hopefully be able to renew it from “Manage purchases”. https://en.support.wordpress.com/manage-purchases/

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  justjennifer · Member · Mar 11, 2018 at 7:02 pm

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  I’ve tagged this thread for Staff assistance.

  Kindly reminding our forum volunteers to tag any thread concerning domains, refunds and suchlike for Staff attention even if you answer. Thanks. :)

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  kokkieh · Staff · Mar 11, 2018 at 7:06 pm

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  Hi there,

  Can you please confirm which site you’re speaking of? The account you’re posting here as owns the site, http://mbstonemasonry.wordpress.com/, so you should have full access to that site both via My Sites and via http://mbstonemasonry.wordpress.com/wp-admin/

  The domain, mbstonemasonry.com, used to be connected to that site, but hasn’t been since 2015. If you wish to reconnect that domain to your site, you’ll need to purchase one of our paid plans at My Site ->Plans, which will allow you to add a new domain mapping upgrade to the site. We no longer offer domain mapping as a stand-alone upgrade.

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  mbstonemason · Member · Mar 12, 2018 at 2:29 am

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  Hello,

  I wrote to your forum earlier today regarding my site,
  mbstonemasonry.com
  and you responded —-

  “The domain, mbstonemasonry.com, used to be connected to that site, but hasn’t been since 2015. If you wish to reconnect that domain to your site, you’ll need to purchase one of our paid plans at My Site ->Plans, which will allow you to add a new domain mapping upgrade to the site. We no longer offer domain mapping as a stand-alone upgrade.”

  After reading your answer, I paid $48 to upgrade and update my account. I received a receipt.
  But I still cannot open my account!!!

  Then I got a reminder saying no one else can open my account unless I invite them, so I invited my wife, but upon accepting the invitation she received this message—

  “Oops, that invite is not valid
  You can not use an invitation that you have created for someone else.”

  What do I need to do?
  I am aware that I am a novice at this, that is why I would appreciate your professional advice.
  thank you!

  The blog I need help with is mbstonemasonry.com.

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  gemmacevans · Member · Mar 12, 2018 at 3:13 pm

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  Hi mbstonemason,

  Thanks for the link. I see you also contacted us by email and a Happiness Engineer already replied to you earlier today. If you reply to that email, we’ll be happy to help you get things straightened out.

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  mbstonemason · Member · Mar 12, 2018 at 3:44 pm

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  Hey, I have no idea who is helping me.
  Where do I go for the answer?
  So Thank you for your morning reply.

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  mbstonemason · Member · Mar 12, 2018 at 3:51 pm

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  Hi Gemmacevans,

  I read through my emails again and yes! I found the Happiness Engineer!
  Working on it.

  THANK YOU :))
  Teri

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  gemmacevans · Member · Mar 13, 2018 at 8:52 am

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  That’s great, we will follow up with you there :)