safe mode not working

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  fiveoceanscoffee · Member · Oct 2, 2022 at 8:52 am

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  Hello, I cannot access my WordPress via the safe mode link (after critical error), my email keeps getting rejected ‘unknowed email address’. However I can access my account via the normal wordpress website, but my website fiveoceans.coffee is not showing.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  aleone89 · Staff · Oct 2, 2022 at 2:37 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  fiveoceanscoffee · Member · Oct 4, 2022 at 8:35 am

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  Hello,

  Sure, it’s https://fiveoceans.coffee/?gclid=EAIaIQobChMIv7jWjJXG-gIVnoBQBh0vOwZbEAAYASAAEgKfKfD_BwE

  Thanks

  Michael DS

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  aleone89 · Staff · Oct 4, 2022 at 10:21 am

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  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  For help with that downtime, you would need to reach out to the hosting provider who may be able to help find the plugin/theme which is causing that critical error.

  I hope this helps.