Sale Badge not visible

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  sareeboxesa62da34f6b · Member · Apr 26, 2023 at 5:49 am

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  Hello All

  I am using Astra Theme for my website. Sale Badge is not visible on my website. One interesting observation I have, this sale badge is visible on Desktop when the “wp-admin top bar” is active in the browser.

  I can re-produce problem using these steps 

  1. Login to https://Website_URL/wp-admin
  2. Open another tab of the same browser & browse any product category on my website
  3. I see WP-ADMIN bar on top of browser  and “Sale” badge is visible on product category

  But it does not work normally for both Desktop & mobile devices

  Any suggestion ?

  

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Apr 28, 2023 at 2:28 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!