same bill 4 times

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  prijujane · Member · Sep 7, 2012 at 3:08 am

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  hi, i bought an upgrade at wordpress for my http://www.aquarelabogota.wordpress.com , but when i was buying i didnt receive the message confirmation, so i put 3 times my credit card and didnt work. I change for my husband credit card and works. but now i saw my credit card bill and there is 3 upgrades in my creditcard, and they are all the same. besides, i check at my husband creditcard bill and there is a upgrade ther also. So, i buy one upgrade (mapping domain) and i will pay 4 times. please, help me. Thank you ! priscilla
  Blog url: http://dicabacana.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 7, 2012 at 3:18 am

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  You can get refunds from your dashboard here > Store > My Upgrades
  https://aquarelabogota.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
  You must be logged in under the username account that made the purchases.

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  prijujane · Member · Sep 7, 2012 at 3:22 am

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  but if i do this i will not have my upgrade, correct?

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  timethief · Member · Sep 7, 2012 at 3:23 am

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  I have flagged this thread so Staff will assist you with this overpayment issue.

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  prijujane · Member · Sep 7, 2012 at 3:19 pm

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  Thank you!!!

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  coffeemanmatt · Member · Sep 7, 2012 at 4:41 pm

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  Hi prijujane,

  You were only successfully charged one time for $13 (for the purchase the domain name aquarelabogota.org).

  I do see 3 transaction failures before that, but your card wasn’t charged in those transactions.

  If you need any further assistance, please let us know.