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  heatherwattblog · Member · Oct 25, 2017 at 11:31 am

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  Seem to be unable to save the changes to my blog heatherwattblog@wordpress

  The blog I need help with is: (visible only to logged in users)

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  ivanottinger · Staff · Oct 25, 2017 at 12:06 pm

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  Hi heatherwattblog,

  could you tell us bit more about the issue please?

  Are you unable to save changes on your blog articles?
  And is there any specific error message you are receiving?

  Thank you :)

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  heatherwattblog · Member · Oct 25, 2017 at 3:14 pm

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  I can open my blog g to add and edit and the save sign is clear. As soon as I add or change the save sign changes to saving but is “dulled” in colour and dies not save?
  (email visible only to moderators and staff)

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  heatherwattblog · Member · Oct 25, 2017 at 3:29 pm

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  Message now says a problem occurred with this website and it was reloaded. Still can’t save.

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  ivanottinger · Staff · Oct 25, 2017 at 3:38 pm

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  Hi heatherwattblog,

  thanks for the additional information.

  Could you please restart your internet browser and try to edit articles again?

  What kind of browser do you use please?

  Thank you.

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  heatherwattblog · Member · Oct 26, 2017 at 2:00 pm

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  Restarted Safari but no difference. When I bring up the blog to edit there is a quick page comes up with a message that I can check my settings from here but then it is gone just as quick as Appearing?

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  ivanottinger · Staff · Oct 27, 2017 at 11:09 am

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  Hi heatherwattblog,

  does the interface that you are using for editing articles look like the one in the video on the following support page please?
  https://en.support.wordpress.com/posts/

  Could you try to edit the article with a different browser – e.g. Firefox or Google Chrome please?

  (I am trying to understand where exactly the issue could be)

  Thank you very much.

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  timethief · Member · Oct 28, 2017 at 8:41 pm

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  @heatherwattblog

  Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons and all browser extensions and adons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  If you are not successful please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.