Saving drafts is deleting all my work

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  wellbeingfactory · Member · Aug 16, 2011 at 9:10 am

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  All day I have been working on a new page. Every time I press “save” the entire post disappears. The first time this happened I lost four hours of work. Since then I have been saving my work to a word doc just in case. I have spent a further four or five hours on the page, making additions and so on, but every time I save, all of my work disappears. I would be so grateful for any help on this issue.
  Justin

  The blog I need help with is: (visible only to logged in users)

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  emmeline1 · Member · Sep 4, 2011 at 5:58 pm

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  I am having exactly the same problem. I have just wasted 4 hours. What’s going on?

  Emily

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  timethief · Member · Sep 4, 2011 at 6:06 pm

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  @wellbeingfactory and emmeline1

  • You could have a browser issue so try changing your browser settings, refreshing the page, or clearing the browser cache and cookies – instructions for specific browsers.
  • Note that when you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.
  • You could try upgrading your browser. http://browsehappy.com
  • You could try using another browser.
  • You can use this link to see if your flash is up to date.
  • If it’s not up to date then this is where to download and install the latest version of flash.

  The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

  Sometimes operating system and/or security system updates can cause problems so check for known issues. When you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.

  Please do try all of those ^ troubleshooting techniques first, so you don’t have a time wasting back and forth email exchange with Staff that amounts to having you do them after you contact Staff.

  Support is closed over the weekend whilst we work on improving our level of service. We’ll be back open again early Tuesday, September 6th (UTC).

  If none of the foregoing work for you then you can email Staff at support@wordpress.com

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  andrewspittle · Staff · Sep 5, 2011 at 10:27 pm

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  @timethief totally covered all the common issues this is from. Nicely done. :)

  If none of that sorted it out feel free to contact us directly with some details and we’ll help you get it sorted out. Thanks!