• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / School Account Issue (URGENT)

School Account Issue (URGENT)

  • Unknown's avatar
    jls91101 · Member · Dec 3, 2022 at 1:36 am
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    I am the new principal for BioTECH@Richmond Heights 9-12 High School. The former principal who has the login credentials is currently hospitalized and we are trying to acquire the login information so that the renewal can be paid. Can you please temporarily unlock the website and extend the renewal period while we continue to attempt to acquire the credentials to make the renewal payment.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-doublebassd · Staff · Dec 4, 2022 at 2:49 pm
    • Copy link Copy link

    What is the URL of the site you are trying to access? I see you purchased the Business Plan, but it is connected to a site with no content. Let us know the site URL, and we’ll be able to better assist. Thanks!

  • Unknown's avatar
    themagicrobot · Member · Dec 4, 2022 at 6:09 pm
    • Copy link Copy link

    Possibly https://biotechhighschool.net/ Note that the site was hosted here but the domain was registered with Godaddy and expires in February.

  • Unknown's avatar
    staff-doublebassd · Staff · Dec 4, 2022 at 6:48 pm
    • Copy link Copy link

    From my end, I am seeing that the domain is available for registration: https://whois.domaintools.com/biotechhighschool.net

    If this is indeed the domain, please try registering it following these instructions:

    https://en.support.wordpress.com/register-domain/

    Please confirm, and we’ll be able to assist further.

    Thanks!

  • The topic ‘School Account Issue (URGENT)’ is closed to new replies.

Tags

  • Account Recovery
  • Jetpack
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 3 replies
  • Last activity 3 years
  • Latest reply from jls91101

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions