School Account Issue (URGENT)

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  jls91101 · Member · Dec 3, 2022 at 1:36 am

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  I am the new principal for BioTECH@Richmond Heights 9-12 High School. The former principal who has the login credentials is currently hospitalized and we are trying to acquire the login information so that the renewal can be paid. Can you please temporarily unlock the website and extend the renewal period while we continue to attempt to acquire the credentials to make the renewal payment.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Dec 4, 2022 at 2:49 pm

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  What is the URL of the site you are trying to access? I see you purchased the Business Plan, but it is connected to a site with no content. Let us know the site URL, and we’ll be able to better assist. Thanks!

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  themagicrobot · Member · Dec 4, 2022 at 6:09 pm

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  Possibly https://biotechhighschool.net/ Note that the site was hosted here but the domain was registered with Godaddy and expires in February.

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  staff-doublebassd · Staff · Dec 4, 2022 at 6:48 pm

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  From my end, I am seeing that the domain is available for registration: https://whois.domaintools.com/biotechhighschool.net
  
  If this is indeed the domain, please try registering it following these instructions:

  https://en.support.wordpress.com/register-domain/
  
  Please confirm, and we’ll be able to assist further.
  
  Thanks!