searching for pages or products inside wordpress doesn’t work anymore

  • Unknown's avatar
    snusstockenb0b17c2e11 · Member ·

    hey,

    We are experiencing issues with wordpress without there being any updates for WP as far as I can see or remember so I can’t see what could have caused this. If anyone has any ideas on what could cause these kind of issues we would really appreciate your help. The main issues we see are;

    1. can’t search for products on product page – we just get thrown to the posts page as soon as we search anything
    2. can’t search for pages under “pages” – the exact same thing happens as above
    3. when we create a tag and click update we get sent back to the “all tags” page – which wasn’t the case before, it used to stay on that tag and show the normal “tag updated successfully” message
  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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