Secure Connection Failed to My Site on WordPress.com

  • Unknown's avatar
    ndgmedicalcentre · Member ·

    Hi,
    I’ve tried connecting to my wordpress.com hosted site (via bluehost.com and directly on wordpress.com), using different browsers and even the Safari browser on my iPhone, and I get variations of the following error (I changed my site URL to <My Site>):
    ——–Firefox————–
    Secure Connection Failed

    An error occurred during a connection to <My Site>. Cannot communicate securely with peer: no common encryption algorithm(s).

    Error code: SSL_ERROR_NO_CYPHER_OVERLAP
    ————————————————————–
    or
    ————Chrome————————-
    This site can’t provide a secure connection
    <My Site> uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH
    ——————————————
    I understand that this has to be fixed from the server side. How can I get this fixed?
    Thank you.
    Regards.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host centremedicalndg.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, free SSL certificate, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that your hosting provider may be able to help in this instance since they are who would configure your SSL certificate to give your site a secure https address. I recommend contacting Bluehost for further assistance. They are in the best position to help. Thanks!

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