Sécurité Mobile

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  ancontet · Member · Oct 2, 2014 at 7:51 pm

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  Bonjour,

  J’avais validé la sécurité en 2 étapes, seulement, je n’ai plus le même téléphone et je n’arrive pas à le modifier sans qu’il me soit demandé le code avec l’ancien numéro de portable.
  Comment puis-je faire? car dès que je ne me connecte pas de mon ordinateur, je ne peux me connecter sur mon compte administrateur.

  Merci d’avance,

  Anne

  The blog I need help with is: (visible only to logged in users)

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  ancontet · Member · Oct 2, 2014 at 7:54 pm

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  translate in english:
  Hello, I had validated security in two stages, only I do not have the same phone and I can not change it without having asked me the code with the old mobile number. How can I do? because as soon as I can not login to my computer, I can not login to my administrator account.

  Thank you in advance,

  Anne

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  timethief · Member · Oct 2, 2014 at 7:59 pm

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  For support in your own language pôst to Français (French): http://fr.forums.wordpress.com

  Note I also tagged this thread for a Staff response in English.

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  jeremeylduvall · Member · Oct 8, 2014 at 12:32 am

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  Hi Anne,

  If I understand correctly, you recently changed phones. The old phone is currently set to receive your SMS code for your two-factor authorization, but you no longer have access to that any longer. Is that correct?

  Do you have your back-up codes from when you initially enabled two-factor authentication? If so, you should be able to use those to deactivate two-factor authentication so you can re-enable it with your new number. Steps to disable 2FA can be found here:

  Enable Two-Step Authentication