Security

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  lousy139 · Member · May 18, 2019 at 5:02 pm

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  I set two-step verifications, so there should be verification codes sent to my phone number. However, I can not receive any code although I have checked and resent several times. Is it an alert security problem?

  The blog I need help with is: (visible only to logged in users)

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  jnr4u2 · Member · May 18, 2019 at 5:25 pm

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  There could be various reasons why SMS verifications codes are not arriving on your mobile phone – carrier blocking SMS, delays at your carrier’s end or other apps on your phone blocking SMS from being shown.

  I have added a tag “modlook” to this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to check what is causing issues and help you through it.

  Thanks

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  staff-doublebassd · Staff · May 19, 2019 at 3:06 pm

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  Hi there,

  Did you ever receive your SMS verifications.

  I emailed you in regards to your account. Let me know if you did not receive it.

  Thanks,

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  lousy139 · Member · May 21, 2019 at 2:40 am

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  No, I did not receive any SMS verifications from WordPress. Please let me know how to solve this problem. As far as I know, WordPress does not link with Google authenticator so I also can not use the app.

  Thank you

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  fstat · Staff · May 21, 2019 at 6:44 am

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  Hi there,

  Please check your email address that’s associated with your WordPress.com account as we have sent you an email containing more information on your issue.