Security Certificate

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  paige070917 · Member · May 27, 2018 at 11:13 pm

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  I am not able to access the backend of my website due to a ‘security certificate’ malfunction, nor am I able to access the site as a guest. I have received emails from people around the country sending me screenshots of the same thing I am seeing. It is saying the certificate expired a year ago but I have only had this site since late fall. So far, I have lost over $500 due to this issue and I need it fixed immediately

  The blog I need help with is: (visible only to logged in users)

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  mkb11 · Member · May 27, 2018 at 11:43 pm

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  Hi paige070917,

  I am afraid you are on the wrong forums!

  Your website is not hosted on WordPress.com. We’re able to help only with websites hosted on WordPress.com.

  Your website is hosted with Bluehost:
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  To clear up any confusion, there are 2 versions of WordPress.

  WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You need to contact your hosting provider Bluehost customer support, to help you resolve the security certificate issues for your website.