Security is keeping me out of my own site

  • Unknown's avatar
    pickeringmt · Member ·

    Hi there,

    Jetpack is telling me my IP address is being blocked from accessing my own site. I send the email confirmation to unlock it and when I click the link I get a blank page with the following:
    {“error”:”Bad Request”,”message”:”Invalid input.”}
    When I go into wordpress.com to whitelist my ip, it tells me it already IS on the whitelist.
    When I try to contact jetpack support, it tells me I must login.
    I have logged in 5 consecutive times and it will not acknowledge that I am logged in, so I can’t contact support.
    Now suddenly after writing this, it is letting me login…..
    This happened once before.
    What can I do to get this to stop happening?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    torres126 · Member ·

    Hi there, could you please try unblocking your own IP address by whitelisting it? You can learn how to do so here: https://jetpack.com/support/security-features/#unblock

  • Unknown's avatar
    pickeringmt · Member ·

    I did this already and it was on the whitelist as I mentioned in the original comment.

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