Security Issue with premium plan
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Hi,
i don’t know if shall i post my problem here or in support ticket.
i have premium WordPress Plan and i have problem as per below link which WordPress security couldn’t detect it.https://sitecheck.sucuri.net/results/dreamifly.com
i don’t know how to fix this issue and i hop to get help in this.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Sounds like you need to contact your hosting provider. Looks like your site is not hosted at WordPress.COM.
This forum is for WordPress.COM, you are using WordPress.ORG. See here for differences.
For the WordPress.ORG forum follow this link.
Good luck!
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ya, i know its not hosted on wordpress, im using godaddy managed wordpress and then i subscribed wordpress premium plan
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@joyinco
Thanks for the correction. I appreciate it. That site is not on wordpress.COM servers.@dreamifly
dreamifly.com is hosted by GoDaddy.com
Name Servers:
ns58.domaincontrol.com
ns57.domaincontrol.comWe do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. However, about 30% of those who post here every day are posting to the wrong support forum.
Please type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
OK. I am not sure I follow.
If your site is hosted on GoDaddy, you will need to contact them about the security issue.
The WordPress Premium Plan that you subscribed to, was that on GoDaddy as well? Or on WordPress.com? If it was on WordPress.com, it will not be related to your GoDaddy site. If it was on GoDaddy, then this is not the correct forum as timethief stated.
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Hi there,
I see that you are referring to the JetPack Premium plan that you purchased through us.
Did you begin receiving this 500 server error when you activated the JetPack plugin?
If so, it may be conflicting with some other plugins you currently have activated, but everything looked fine from the debug report
I agree with @joyinco that you should contact Go Daddy and tell them about the issue you are having as I believe it is coming from their end. Touch base with them and let me know what they say. Thanks!
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