Security keys incorrect Funds didn’t go to stripe – where are they
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WooCommerce -On our website I did tests and it all looked right. I then went live out of test mode with a $4 debit. It appeared to get accepted and came off my card but didn’t hit my stripe account. A customer also bought $95 of products on 13 oct 2020 and it did the same. I updated security keys and did a $4 test which worked. My question is how to I find the $4 and $95.
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Hi there,
If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:
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