See below! I could scream!
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How the hell do I contact someone in person??? I have stopped my WordPress site and switched to Squarespace. I am NOT renewing and should no longer be charged. This has been confirmed 2x but I still receive notices as if I am an ongoing customer. HELP!
The blog I need help with is: (visible only to logged in users)
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I have been wondering as well how to contact someone in person at WP. I am not sure. Good luck!
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@elayneclift
Hi there,
If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged -
@cathrynbe
Please click this link and start your own thread https://en.forums.wordpress.com/?new=1 In it clearly and specifically state exactly what you need help with. Note also that these are our support options http://en.support.wordpress.com/help-support-options/ Staff have not gone anywhere and email support is always available at
help@wordpress.com -
ps that link goes to a wordpress site.
That link http://www.elayneclift.com/ is to a WordPress.ORG install, not to a WordPress.COM blog.
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I did not know that there was an email address. Thank you, time thief. I did start a new thread just now. thank you.
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My thanks to TimeThief too! And to all who responded. I hope the problem is now solved! Am signing out of this thread.
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As @timethief stated, WordPress.com offers the following support options:
I don’t see any Upgrades associated with your account, and the site you mentioned, elayneclift.com, is a self-hosted, WordPress.org site, not a WordPress.com site.
To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:
You may wish to contact your host’s support team for more assistance.
If you have any questions regarding WordPress.com, please let us know.
I’ve responded to you here.
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I too am having issues. I just recently upgraded to premium and was able to map my own domain to my blog. But then I deleted the blog which I thought I was doing something correct which made things worse. So Iʻve since gotten a new wordpress.com blog and wanted to map my domain to that and try to build that blog but it says that itʻs already connected to the site I just deleted. PLEASE help!! Can I unmap? Is my premium upgrade still valid? Thank you so much in advance…my domain is soaringhawkenterprises.com and my deleted blog was soaringhawkenterprises.wordpress.com. My new blog is soaringhawkenterprise.wordpress.com
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I’ve moved these Upgrades to your new WordPress.com site:
https://soaringhawkenterprise.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
Let us know if you have any more questions :-)
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Yes, but it seems like you’ve already done this:
If you have additional questions, please let us know :-)
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