Seeking direct email or phone support
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I live in Australia and I continue to have system problems with WordPress that I can not resolve with my limited knowledge. It appears that with the time difference, my support question are frequently overlooked. If I had not put so much effort into my website, I would change to another web-builder over this. Is there a support email address or phone number where I can get more instant support for my questions. The poor response to forum support question has already cost me TWO months before I could launch my website as no one would respond to my question in November. Now there are no image thumbnails appearing when I share my blogs on Facebook which is deterring viewers from reading them. This is my business and my source of income as a singe mum and it is very frustrating not to be able to contact someone more directly.
HELP PLEASE!!The blog I need help with is: (visible only to logged in users)
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Now there are no image thumbnails appearing when I share my blogs on Facebook which is deterring viewers from reading them.
That’s a common issue. Be clear on the facts, please. This is not a wordpress.com issue. It is a Facebook image caching issue.
Know that we have no control over the images that Twitter, Facebook or any other social networks chooses to display or when they choose to flush their image caches. We really only send them the URL of the post, and they hunt through that for the excerpt and images to include.
See Images in Publicize http://en.support.wordpress.com/publicize/#images-in-publicize
Re: Facebook
Sometimes these help and sometimes they don’t
Facebook debugger
http://developers.facebook.com/tools/debug
Facebook image thumbnail -
There is no phone support but as bloggers are publishers we have reading comprehension skills and can follow written instructions.
The support docs at http://support.wordpress.com are easy to find and there are links to them all over this site, for example, look at the bottom of this page, and every Admin page on your site. Look also at the Help link on the top right-hand corner of your Admin page at http://yinningyang.com.au/wp-admin/
For all the support options when you have technical support issues
see https://en.support.wordpress.com/help-support-options/See here Live Chat Support https://en.support.wordpress.com/live-chat/
If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
Thank you. I logged a very detailed question listing the response that got after following the help document about using Debugger. I will search for it and repost it here if you don’t mind as I didnt get any response yesterday about it.
I really appreciate your responding to my request and the options for support provided. Thank you again. -
Here’s my support post from yesterday…..
Hi,
I have followed you support document related to this and on the facebook Debugger site, I received the following response. Please could you advise me on what to do to rectify this image problem?Input URL
When and how we last scraped the URL
Time Scraped 2 hours ago
Response Code N/A
Fetched URL http://yinningyang.com.au/2016/01/24/about-me-lauren/
Canonical URL http://yinningyang.com.au/2016/01/24/about-me-lauren/ (13 likes, shares and comments More Info )
Warning
Errors That Must Be Fixed
Missing Required Property The ‘og:type’ property is required, but not present.
Notice
Warnings That Should Be Fixed
Inferred Property The ‘og:url’ property should be explicitly provided, even if a value can be inferred from other tags.
When shared, this is what will be included
Warning
fb:app_id hasn’t been included in the meta tags. Specify the app ID so that stories shared to Facebook will be properly attributed to the app. Alternatively, app_id can be set in url when open the share dialog. Otherwise, the default app id( 966242223397117 ) will be assigned.
Based on included and inferred properties, the below preview is what users will see when they share this URL.
See this in the share dialog.Thank you for your support :)
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I typed modlook into the sidebar tags on this thread for a Staff response. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello yinningyang!
When you use the Facebook debugger, when a link is not loading the right image, you have to click at “Fetch new scrape information” to force Facebook get the info. I did that with your link and now is loading, as follows:
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