‘Select or Upload Media’ box showing at bottom left corner

  • Unknown's avatar
    janisegarciad6b393554d · Member ·

    Hi, how can i fix my upload media modal for implementing an image in the editor? When I want to replace an image from my media library in the editor, the media library display is at the bottom left corner of the screen and is unable to be reachable/interactive

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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