selecting a plan

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  jeanverite21 · Member · Apr 13, 2021 at 2:56 am

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  I’m trying to select a plan but it keeps telling me to go back

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  a18s · Member · Apr 13, 2021 at 7:18 am

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  Hi there,

  can you share the URL where you see this message or maybe a screenshot?
  In order to share the screenshot, you can use the following tool:
  http://snipboard.io/

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  staff-mckluskey · Staff · Apr 13, 2021 at 7:34 am

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  Hi there!

  What plan are you trying to purchase, and what exactly do you see on your end? If you’d like to share a screenshot, you can use an online tool for that (such as https://snipboard.io/) and paste the link into your reply.

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  jeanverite21 · Member · Apr 13, 2021 at 9:23 pm

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  https://wordpress.com/new/create-site

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  jeanverite21 · Member · Apr 13, 2021 at 9:31 pm

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  When I try to select a plan to purchase a domain name this is what the message says Word for Word:

  Something went wrong…
  Please go back and try again. If the problem continues, please contact our support team.(opens in a new tab)
  Go Back

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  supernovia · Staff · Apr 13, 2021 at 11:47 pm

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  Ah I think I see the issue; it was a problem with a previous site you had here with us. I’ll do a little digging and let you know what steps need to be taken next. We’ll update you soon.

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  supernovia · Staff · Apr 14, 2021 at 12:35 am

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  Okay, the problem seem to be a suspension on your old site that’s blocking you from making a new one:
  https://jeanverite21.wordpress.com/

  Can you reach out to the TOS team to sort that out?
  https://wordpress.com/support/suspended-blogs/

  Once that’s cleared, you can make a new site and add a plan as you like.