Self hosting Videopress not working, can you help?

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  bernieraffe · Member · May 28, 2011 at 3:42 pm

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  Hi,

  I have a self-hosted WordPress site at http://www.greatphotographytips.co.uk

  I have just purchased a subscription to VideoPress and have tried to upload my first video.

  When I clicked on the VideoPress Icon in my self hosted blog, all I got was a white screen, which said VideoPress in the top left corner and close button in the top right corner. I’m using Google Chrome browser. I tried IE9 it then gave me a WordPress login box, and then failed saying it couldn’t open the window in a new frame.

  If this can’t be easily sorted out, how do I get a refund, the subscription page said I could cancel within 30 days.

  Cheers,
  Bernie Raffe
  Blog url: http://bernieraffe.wordpress.com/

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  p3ob7o · Staff · May 28, 2011 at 3:44 pm

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  Can you please try clearing your browser cache and cookies, then test the VideoPress plugin again?

  Should you decide to cancel and get a refund, please send us a Private request.

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  bernieraffe · Member · May 28, 2011 at 3:53 pm

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  Thanks very much for the very quick reply.

  I’ve cleared the browser cache and cookies, and now I get the WordPress login screen, so some progress.

  But when I try to log-in, I don’t get any response, it just hangs. If I close the VideoPress window and try again, i’m back to the white screen until I clear the cache again. Then the process repeats itself.

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  p3ob7o · Staff · May 28, 2011 at 3:55 pm

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  Can you try the following:

  – Clear your cache and cookies one more time.
  – Open a first browser window and go to WordPress.com and log into your WordPress.com account from our homepage.
  – Open a second window in the same browser, log into your site dashboard and try using the VideoPress plugin again.

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  bernieraffe · Member · May 28, 2011 at 4:10 pm

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  I’ve tried everything you’ve said exactly.

  But it’s still not working, whenever the login screen does decide to come up and I attempt to login, the login screen just remains and nothing else happens.

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  westi · Staff · May 28, 2011 at 5:06 pm

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  I’ve tracked down the issue on our end that was causing this and resolved it.

  You should now be able to use the VideoPress plugin successfully on your self hosted site.

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  bernieraffe · Member · May 28, 2011 at 6:18 pm

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  Wow, that’s great, thanks very much for your terrific support.

  I’ve just uploaded my first video!