Serious question re: support options

  • Unknown's avatar
    sbattis · Member ·

    I put in a (simple) question last week, asking how to submit my tax-exempt documentation so that I can upgrade my WordPress.com account. It got shunted from ‘expert users’ to WordPress.com support, according to the chat and the notification at the top of my this contact page.

    But I haven’t even received an email confirmation in the last week that the request was received.

    And this is a simple, standard business operating procedures question.

    Is this the level of support that I’m signing up to pay for? If so, how is it NOT worth my while to just self-host?

    And also, seriously, to whom to do I sent my tax-exempt credentials so that I can make this purchase, if it’s actually worth my while>

  • staff-zinnia · Staff ·

    Thanks for following up. I’ve responded to the email that was previously sent. Let me know if you don’t see that response. You can write back to me there and attach the documentation for review.

  • Unknown's avatar
    sbattis · Member ·

    Got the email, just sent paperwork. Thanks.

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