seriously there is no customer support?

• 

  smilesaversdentistry · Member · Dec 31, 2012 at 4:36 pm

  • Copy link
  • Add topic to favorites

  i have some billing related questions. i can’t believe i am paying for this service and can’t submit something directly to wordpress!

  The blog I need help with is: (visible only to logged in users)

• 

  notawoodpecker · Member · Dec 31, 2012 at 4:39 pm

  • Copy link

  If you post your question, somebody should be able to address it.

• 

  writerschoices · Member · Dec 31, 2012 at 4:41 pm

  • Copy link

  I too have some account problems. They told me my domain was being automatically renewed in August. It never was. I was never automatically charged. Now my domain has disappeared, and when I try to use or re-set my password, I get into pass-word reset prison, an endless maze of being told to enter my password in order to re-set it. Anyway, I NEED to contact a responsive entity at WordPress and cannot find one. The domain I’ve lost is writerschoices.com Help!

• 

  smilesaversdentistry · Member · Dec 31, 2012 at 4:43 pm

  • Copy link

  I did post the question but have not seen any answer yet. Shouldn’t have to rely on the community to answer BILLING issues.

• 

  kathrynwp · Staff · Jan 2, 2013 at 7:07 pm

  • Copy link

  smilesaversdentistry – thank you for your patience during the holiday period, while one-on-one support has been closed temporarily.

  I’ve answered your question here:
  https://en.forums.wordpress.com/topic/renewal-question-2?replies=3

• 

  kathrynwp · Staff · Jan 2, 2013 at 7:12 pm

  • Copy link

  writerschoices – I will reply in your thread here:
  https://en.forums.wordpress.com/topic/renew-an-expired-registration