Server 500 issue

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  caryn18 · Member · Feb 1, 2022 at 8:37 pm

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  Good day, when working in the wordpress Editor and I am busy editing a post. When clicking away from this page. Everything freezers and I get a server 500 issue

  Can someone assist please

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Feb 2, 2022 at 8:19 am

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  Hi there!

  This error usually points to a plugin or theme conflict. Have you installed any just before the error appeared?

  As a first step, I’d suggest temporarily disabling all plugins. If the problem goes away, enable them one by one to identify the source of the issue.

  To make it easier, you can install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re still logged in, without affecting normal visitors to your site.

  If that doesn’t help, try asking at https://wordpress.org/support/forums/. Here, on these forums, we can only help with issues related to WordPress.com, and your site is not hosted on our servers.

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  caryn18 · Member · Feb 2, 2022 at 11:02 am

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  Thank you so much for the feedback! I will give this a try to begin with. The assistance is much appreciated.

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  caryn18 · Member · Feb 3, 2022 at 5:37 pm

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  Thank you so much, it was a plugin that caused this problem! That is where I will start in future.