SERVER DOWN, NO DOMAIN ACESS, DOMAIN REGISTER LOST, WHOS'S HOSTING IT?????

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  travasos · Member · Nov 15, 2011 at 12:13 am

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  First let me say that until now I was a proud user of wordpress. It’s the first time I feel deeply disappointed and frustrated with it.

  I’ve registered a domain with you for the first time and I can’t do nothing with it. The worst hosting service I have ever seen and experienced.

  So please at least give a decent support to your clients. I want to transfer it immediately.

  Let me keep working with wordpress and forgot this ever happened.

  I’ve tryed to transfer the domain (martatravassos.com) to Hawkhost but the transfer failed because the domain has been recently transferred to WILD WEST DOMAINS, INC. Can you explain me how could that happen?

  By the way, I’ve got no access to it (http://martatravassos.wordpress.com/). DOWN

  Avoid sending me links with instructions. The problems is from your side!!!

  Hoppe to ear from you soon.

  Best Regards,

  Marta Travassos
  Blog url: http://martatravassos.wordpress.com/

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  kardotim · Member · Nov 15, 2011 at 12:34 pm

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  I’m sorry for the inconvenience. The domain was already registered at Wild West Domains. Though, only the nameservers were changed but the domain wasn’t transferred yet.

  If you fully want to transfer the domain to Hawkhost follow the steps below:

  1: Go to ‘Store’ -> ‘Domains’ in your Dashboard.

  2: Choose the option ‘Transfer ownership to another registrar’ from the dropdown menu at the bottom of that page.

  After that you can follow the instructions at: http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar to complete the domain transfer.

  Please don’t hesitate to contact us if you need any help during the process.

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  travasos · Member · Nov 15, 2011 at 5:22 pm

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  My work and business are related to this domain so you can imagine how am I being affected with this.

  Who gave the order to transfer the domain to Wild West Domains?… cause I wasn’t! And who’s responsible for it?

  The first instruction you gave me was: Go to ‘Store’ – ‘Domains’ in your Dashboard.

  Tell me how will I do that if I have no access to my blog: http://martatravassos.wordpress.com/

  So yeah… I guess I need more than that from you.

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  chrisrudzki · Member · Nov 15, 2011 at 8:21 pm

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  Hi there,

  Domains registered at WordPress.com are registered through our partner registrar, Wild West Domains.

  If you’re trying to transfer your domain to a different registrar, you’ll need to follow these instructions:
  http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

  You can access your dashboard here:
  https://martatravassos.wordpress.com/wp-admin/

  If you’re trying to point your domain to your WordPress.com site, you can do so by following this guide:
  http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

  And changing your name servers back to:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  Don’t hesitate to contact us again if you need anymore help. :-)