server error 500 issue

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  skoolaman · Member · Dec 19, 2015 at 8:56 pm

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  I get this error message when i try to login to my site to update items

  The website encountered an error while retrieving http://android-life.ca/. It may be down for maintenance or configured incorrectly.

  Everything was working this morning i changed the theme and now i can’t even login. I have been thru the forums and google and many of the solutions require logging in to change some files, but i don’t even get the option to login. This is my business site ANY HELP WOULD GREATLY APPRECIATED!!

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  timethief · Member · Dec 19, 2015 at 8:58 pm

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  android-life.ca is hosted by NameCheap
  not by WordPress.COM
  Hosting provider: NameCheap
  WHOIS: Click Here
  IP Address: 192.64.112.55
  Name Servers:
  dns1.namecheaphosting.com
  dns2.namecheaphosting.com

  Contact your web host.

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  timethief · Member · Dec 19, 2015 at 8:59 pm

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  We provide support only for sites hosted by wordpress.COM and no others. We cannot help you here.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

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  skoolaman · Member · Dec 19, 2015 at 9:00 pm

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  Wow that was quick!!! thanks timethief i will contact them now.
  Thanks again

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  skoolaman · Member · Dec 19, 2015 at 9:15 pm

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  happened to be the theme wordpress blueprint-q causing the problem, my hosting company was able to change it to the default now everything is working again. thanks for the hint..appreciated

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  timethief · Member · Dec 19, 2015 at 9:19 pm

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  You’re welcome, and in the future, you will know which support forum to post to http://wordpress.org/support/