Server IP address could not be found

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  engenjm · Member · Feb 5, 2020 at 5:03 am

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  Help! I am getting the error message server IP address could not be found. I have checked to make sure it’s not just me (it’s down for everyone) and have checked to make sure my site is paid up to date. I cannot find any way to contact WordPress directly and am starting to really freak out here.

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  engenjm · Member · Feb 5, 2020 at 5:04 am

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  address is sunnysideofthespruce.com

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  staff-mckluskey · Staff · Feb 5, 2020 at 11:15 am

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  Hi there!

  This domain is not registered by us, you’ll want to reach out to Bluehost directly.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.