Server Key and Browser Key Not Working on our store locator

  • Unknown's avatar
    andyergochair · Member ·

    Hello, our WP store locator is not working and show the error message – InvalidKeyMapError

    I have managed to find that the keys in the settings on our wp locator section is coming up as not working with the error message:

    Server Key – The provided API key is invalid

    Browser Key – Open browser console etc which shows API key is invalid.

    And ideas how I can fix this? Any help is appreciated! Thank you!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘Server Key and Browser Key Not Working on our store locator’ is closed to new replies.