server not found

  • Unknown's avatar
    mwmistywinds · Member ·

    I can’t access or make any changes to my site. When I attempt to do so, it says ‘server not found’ with ‘Hmm. We’re having trouble finding that site. We can’t connect to the server at twranch.org’

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look. But I can get you pointed in the right direction.

    It looks like your site is hosted at Bluehost. You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue. You can reach their support team here:

    https://www.bluehost.com/contact

    I hope this points you in the right direction.

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