server permissions issue

  • Unknown's avatar

    I cannot install SiteOrigin Premium.  I get the message “Unable to create directory uploads/2025/10. Is its parent directory writable by the server?”

    This seems to be a server permissions issue. But what do I need to do?

  • Unknown's avatar

    We can’t help as yur site isn’t running on the wordpress.com platform nor can we help with third party plugins, you must contact SiteOrigin support.

  • Unknown's avatar

    Thank you… I also cannot seem to properly embed a “Book Now” button in my WordPress website.

    The literal widget code is what shows up on my website, not an embedded button with the link to my online scheduler.

    Please advise! This is super frustrating for obvious reasons; I need this to work so that clients can book online from my website!

    Thank you!

  • Unknown's avatar

    To add to what @staartmees already told you, you only created this account at WordPress.com today but your site isn’t hosted here. This forum is for free sites hosted at WordPress.com so the majority of people that see this post won’t be familiar with the issues you face.

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    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. In this guideVideo overviewOverview of differencesComparison of featuresOverview of WordPress.comOverview of WordPress.orgFr
  • Unknown's avatar
  • Unknown's avatar

    Yes, it’s definitely a permissions issue. Set the wp-content/uploads folder to 755 or 775, and if it still fails, manually create the missing month folder and retry.

  • Unknown's avatar

    Hey there! I think this happnes when wordpress dosent have the right permisions to save files in the uploads folder. You can try going in your hosting file manager or FTP and set the folder wp-content/uploads to 755 or 775. Also make sure its owned by the same user as your server. After that try again, it usualy fixes the issue.

  • Unknown's avatar

    Thank you so much, I will give that a try!

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