Server Sending Invalid Match Key Parameters for AddToCart Event

  • Unknown's avatar
    kingunderground · Member ·

    Hey,

    Can anyone help with this, please? I keep getting this error on my Facebook Pixel. We are using the Facebook/Woocommerce Plugin.

    ISSUE

    Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.

    SOLUTION

    Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

    Thanks in advance!

    Dan

  • kokkieh · Staff ·

    Hi Dan,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the WooCommerce plugin you’re using directly for help with this. If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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