Servers not accepting payment?

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  merelyatrifle · Member · Jul 17, 2015 at 5:23 pm

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  I’ve been trying to buy a Premium theme the past couple hours, and it keeps giving me this message:

  “Something has gone wrong with our servers, and we’ve just been notified of the problem. This will be fixed as soon as possible, so kindly reload in a minute and things should be back to normal.”

  I’ve reloaded and tried multiple times, but it isn’t working.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 17, 2015 at 5:27 pm

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  This will be fixed as soon as possible

  Staff are aware of the issue. Please patient while waiting for resolution.

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  merelyatrifle · Member · Jul 17, 2015 at 5:52 pm

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  My credit card has four pending charges now, but WordPress shows this error sign. And the theme is not showing as purchased.

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  merelyatrifle · Member · Jul 17, 2015 at 5:52 pm

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  Thank you.

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  timethief · Member · Jul 17, 2015 at 5:59 pm

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  My credit card has four pending charges now, but WordPress shows this error sign. And the theme is not showing as purchased.

  Please stop all doing. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  merelyatrifle · Member · Jul 17, 2015 at 6:13 pm

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  Yes — I haven’t tried again since posting here. And I have already subscribed. I’ll wait to hear from them. Thank you for your help!

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  timethief · Member · Jul 17, 2015 at 6:36 pm

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  You’re welcome and not to worry as Staff will sort this when they work their way forward to this thread.

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  merelyatrifle · Member · Jul 18, 2015 at 3:36 am

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  How long can I expect it take for them to address this issue? I’d especially like to resolve the multiple charge issue as soon as possible.

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  brookedot · Member · Jul 18, 2015 at 5:16 am

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  Hi Tia,

  Sorry to hear you’re having trouble, could you let us know the site address and which Premium Theme you are trying to purchase? I have looked into the account you are writing from and don’t see any failed payments.

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  merelyatrifle · Member · Jul 18, 2015 at 5:24 am

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  Thanks for your response!

  http://www.tiajoykim.com and I’m trying to purchase Linen.

  (My credit card cleared the pending transactions from before, so I just tried purchasing again to see if the issue was resolved, but it’s still not working.)

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  merelyatrifle · Member · Jul 18, 2015 at 5:24 am

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  It’s still showing this message: Something has gone wrong with our servers, and we’ve just been notified of the problem.

  This will be fixed as soon as possible, so kindly reload in a minute and things should be back to normal.

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  merelyatrifle · Member · Jul 18, 2015 at 4:28 pm

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  I’ve also tried purchasing from a different device to see if it was a device issue, but it is not. As the card is being processed, it suddenly skips to the error page.

  If this doesn’t work from my end, is there a way I can make the purchase over the phone? This is very inconvenient … :(

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  merelyatrifle · Member · Jul 18, 2015 at 10:42 pm

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  I tried it again, and it finally worked

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  brookedot · Member · Jul 20, 2015 at 9:26 pm

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  Hi Tia,

  Sorry that you had so much trouble adding your theme. I have looked at your account and the Linen theme has been added successfully.