Service Unavailable

  • Unknown's avatar
    ellenhui · Member ·

    Hi WordPress,

    My website is not accessible starting from this morning. When I landed to the website, it directed to a ‘Service Unavailable’ page.
    It says, ‘Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.’

    —
    At this moment, while I am accessing the website, it just shown a neverending ‘loading…’

    Before this issue, I did not particularly change any of the website settings, so I am confused by the cause of issue.

    It would be great if I can have any solutions to this matter, thank you!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    You must contact your hosting to solve this problem.

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • Unknown's avatar
    ellenhui · Member ·

    You are right, just found out that our server went down during the period, and it is solved now, thank you for your help!

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