Set feature image feature not working
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The past few days, images for ‘set feature image’ are not displaying. We have tried multiple images on different days, and still no luck.
Any information is appreciated.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello,
Let’s try some troubleshooting steps to resolve this issue:- Clear browser cache: Clear your browser cache and try setting a featured image again. Here is a guide on how to clear your cache: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache;
- Try a different browser or device: Try using a different browser or device to set your featured image.
- Check image file size and format: Make sure the images you are trying to set as featured images are in a supported format (JPEG, PNG or GIF) and have a reasonable file size (preferably below of 1 MB). Large images can cause problems loading or displaying;
- Disable plugins: Try temporarily disabling them one by one to see if any of them are causing the problem.
If none of these solutions solve the problem, try asking your hosting for help: https://www.enom.com/reseller/contact-us/
I’ve checked and found that your site isn’t hosted on WordPress.com, but instead uses the self-hosted version from WordPress.org. It’s important to note that WordPress.com and WordPress.org are different platforms. You can learn more about the differences here: https://wordpress.com/support/com-vs-org/
Since this forum is specifically for WordPress.com-hosted sites, I recommend contacting your hosting provider for assistance with your issue. Additionally, the WordPress.org community forums can be a valuable resource for help: https://wordpress.org/support/forums/
I hope this information is helpful.
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