Set up with wrong email and can’t submit a ticket to WordPress – no way out!
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Today I bought a domain (elenagorman.com) and started to design a website. But, when I’ve gone back to try and edit it later today, I realised that I’d typed my email address slightly incorrectly! And I can’t remember my password!
I can reset my password, but obviously I can’t access the new password, as the email account doesn’t exist.
I’ve tried to submit a ticket the the WordPress engineers, but I don’t have any of the ownership information because obvs all that was sent to the incorrectly-typed email address that doesn’t exist!
How on earth do I manage to resolve this, as WordPress gives me absolutely no option to talk to a person?!!!
I REALLY wish I hadn’t chosen to go with WordPress. The customer experience has been awful so far (how can I not be able to speak to a person?!) and the package that was sold to me was misleading (there is SOOOO little ability to customise the most basic things). I wish I’d gone with an alternative! But, here I am.
I’d really like to be able to access my new domain account ASAP, please. I haven’t even launched the blooming thing!
ANY ADVICE on how I can get back into my new account would be very welcome. Thank you!
Otherwise, I guess I’ll just have to try to cancel the transaction with the credit card company, and use a different provider?
The blog I need help with is: (visible only to logged in users)
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So I’m thinking of cancelling the whole thing – anyone here from WordPress who can help, as I understand I have to cancel within 96 hours, and you can only do that from within your account… but I can get into my account. Anyone from WordPress???
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Hi, I’ve flagged your forum thread for Staff assistance, but as this is a holiday weekend in most places, it may take a little while for them to reply.
If this isn’t the account that is having the log-in problem (because obviously you’re logged in to the egsilkenblooms account), please post back here and mention the account username that is affected.
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Hi there! I see my colleagues are already in touch with you by email. We can continue it there. :)
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