Setting up an Agency account on WordPress.com

  • Unknown's avatar
    jimradford458 · Member ·

    Hi everyone. We are a digital agency based in Australia and would like to move all our clients 100+ to WordPress.com. They all have a WordPress website based on our own boiler plate. I started this journey by contacting WordPress VIP and the guys are great but I seem to be going around in circles. I’ve had a few emails from Automattic but it’s really weird. Very enthusiastic to start with then a delay for an entire week because they had training? They suggested a time to meet a few weeks back but I had to chase them to confirm the meeting and now I’m being pushed back to WordPress.com/support. I think 100+ clients is too small for them? Anyone else out there that use WordPress.com for an entire agency? If so can you point me in the right direction? Even better if you are close to my time zone. Melbourne Australia.

  • Unknown's avatar
    obt28 · Member ·

    Hello @jimradford458 –

    Thanks for reaching out!

    I believe the WordPress Support staff here will be able to help you. I have tagged this thread so they can attend to you. Please be patient while they join the thread.

    Best,

  • kokkieh · Staff ·

    Hi there,

    WordPress.com is a do-it-yourself hosting platform aimed at end-users trying to set up and run their own websites, without the need to know anything about coding and web development.

    While you’re more than welcome to move your clients’ sites to us and host and manage them here, via a single username account, we don’t have any special kind of setup or pricing for agencies. Any site you create and any upgrade you buy via your account will belong to you as an individual as far as we’re concerned, and each site would be an independent entity, i.e. no way to automatically apply the same template to all of them at the same time. Each site would need to be set up and managed completely separately.

    You will be able to add other members of your staff, and even the “owners” of the websites themselves to the sites in your account, via their own WordPress.com username accounts, but we’ll see you as the owner, and some types of support would only be available to you, and not to other users on the sites.

    WordPress.com VIP is an enterprise hosting platform aimed at sites with high traffic and that require dedicated support from our VIP developer team. VIP clients include some high-profile authors, and websites of some well-know global media publications. That platform is not really geared towards agencies either.

    From what you describe, a WordPress multisite network on your own server or at a hosting provider like Bluehost is likely going to be a better fit for your needs than WordPress.com. A multisite network would give you the ability to control the template and plugins on all sites globally, and you’d be able to create accounts for each user on each site, where you completely control who can do and access what.

    If that sounds more like what you’re looking for, you can see https://wordpress.org/support/article/create-a-network/ for more information.

    Let me know if you have any more questions about this.

  • Unknown's avatar
    jimradford458 · Member ·

    Thank you this is EXACTLY what I need and has pointed me in the right direction. I should add the folks at Automattic have followed up and offered to still meet with me even though I would be wasting their time. Very noble of them :-) Thanks everyone, really appreciate the feedback and support.

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