Setting Up Jetpack
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Hello Support,
I think this is a technical issue; but I’ll see what can be done via the forum.
I have a site on the WordPress platform via GoDaddy’s WordPress hosting. I am attempting to setup Jetpack to automatically push my posts to my social media – mainly to my Facebook page.
Jetpack was not showing up in my installed plugins. When attempting to install the plugin, there was an error message a directory already existed. But it still did not show in plugins.
My tech guy used FTP and deleted the Jetpack directory. I could now install the plugin and it shows in my site Admin.
I can not connect Jetpack with my WordPress.com account. I think there are legacy errors/bugs in my WordPress.com account.
I have attempted to login different ways – to hope that resolved the issue(s) – but WordPress.com keeps seeing my email and assciates any attempts to that account. I only have the one email.
Any ideas how to fix this?
Holly/and Greg (her web guy)
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Hi there,
I checked your site and although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:
https://wordpress.org/support/plugin/jetpack/
These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.
Thanks!
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Hello Darnell,
Before I move to .org, which I will do, can you tell me why the Jetpack plugin is directing to .com from the site Admin?
It might help me to understand the differentiation between the two; what one is handling vs. what the other is responsible for.
Sincerely,
Holly/Greg -
Since Jetpack brings WordPress.com features to your self-hosted WordPress.org site, it requires a WordPress.com account, much like how a plugin which brought Facebook features to your site would require a Facebook account.
Almost all of Jetpack’s features make use of heavy processing power (Photon the image CDN, related posts indexing), heavy database usage (stats), or require connections to third-party systems that can be very complicated to setup by yourself (Publicize’s automated sharing to social networks, email subscriptions, etc).
We take care of that all on WordPress.com’s server cluster so your hosting provider doesn’t suspend you for using excessive resources.
In order to do any of that, we need a WordPress.com account.
As for the connection issues, I’m also the guy who would be helping you over at https://wordpress.org/support/plugin/jetpack/ anyway this week, so if you let me know the URL of the site with the problem, I can take a look here to avoid any awkwardness of me redirecting you to contact me. ;)
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Hello Mac Manx,
Here is the site: https://hollybadgley.com/.
Again – we are attempting to use the free version of Jetpack to push our posts to the Facebook Page.
~ Greg (for Holly)
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I don’t see anything that would be blocking our ability to connect outright.
Are you able to connect if you remaining logged in to WordPress.com in a separate browser tab while connecting in the other browser tab?
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Sorry for the late reply… no – no luck even when I remained logged in to WP.com… :-(
???
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Hi Greg,
I’m afraid there’s not much more we can do here. Please open a support ticket with Jetpack support directly at https://jetpack.com/contact-support/?rel=support, and they can take a look from that end.
You can include a link to this forum thread in your support ticket so they’ll be able to see what we’ve tried so far.
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