Setting up my blog

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  alifeuncorked2017 · Member · Sep 14, 2017 at 12:22 am

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  On August 6, 2017 I paid $99 for a year premium upgrade and now it is not showing on my account. I am not able to work on setting up my blog and am not sure what to do at this point. I have a receipt which was emailed to me for the purchase.

  The blog I need help with is: (visible only to logged in users)

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  mommyhive · Member · Sep 14, 2017 at 12:29 am

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  Hi,
  I am tagging this question with the modlook tag on the Tags section of the sidebar. So this thread gets the staffs attention.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Thank you.

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  akumarjain · Staff · Sep 14, 2017 at 12:31 am

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  Can you confirm the web site address for which you paid the amount? Are you logged into the correct account using which you made the purchase? You can confirm this by matching the email address mentioned at https://wordpress.com/me/account with the one on which you received the payment information.

  Meanwhile, I’ll tag this thread with modlook for the attention of the support staff. Please wait while someone from the support staff gets back to you on this.

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  akumarjain · Staff · Sep 14, 2017 at 12:32 am

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  Thank you @iamrishaan for being faster than me and tagging this thread for the attention of the support staff.

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  alifeuncorked2017 · Member · Sep 14, 2017 at 12:52 am

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  Kind of confused about these questions, yes I can confirm the website address which I paid for and I have an emailed receipt of the purchase. Am I missing something, this is all new to me-I thought that this would be easy but not very user friendly.

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  akumarjain · Staff · Sep 14, 2017 at 12:59 am

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  Sorry for the confusion @alifeuncorked2017

  Please wait for the support staff to get back to you on this.

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  gemmacevans · Member · Sep 14, 2017 at 6:51 pm

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  Hi alifeuncorked2017,

  I paid $99 for a year premium upgrade and now it is not showing on my account.

  Can you confirm the URL of the site you purchased the Premium plan for?

  I have a receipt which was emailed to me for the purchase.

  These forums are public so please don’t post any transaction information here, I can follow up with you by email if I need payment information :)

  Thanks!