Setting Up Zoho account: Cant change MX Records

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  willcruz86 · Member · Nov 7, 2014 at 10:04 pm

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  Hi,
  Trying to set up my Zoho account however when I go to change the MX records i keep getting the message “This record cannot be added, as it conflicts with an existing WordPress.com record.” despite removing forwarding under “Email”.
  Please Help!

  The blog I need help with is: (visible only to logged in users)

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  willcruz86 · Member · Nov 8, 2014 at 1:24 am

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  FYI I have had to put back forwarding on because I’m expecting some emails this weekend. Any ideas on how I can fix this issue?

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  rachelmcr · Member · Nov 11, 2014 at 1:09 pm

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  Hi there,

  To set up Zoho mail, you’ll need to delete the MX record for your domain that says “mail handled by WordPress.com email forwarding” and add the Zoho MX records. (If you try to add the Zoho MX records first, the one that says “mail handled by WordPress.com email forwarding” will conflict with the new ones you try to enter.)

  Please let me know if you have any further trouble with that!

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  willcruz86 · Member · Nov 12, 2014 at 5:37 am

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  That fixed it! What i didn’t do was delete the MX from the edit email DNS screen. (I thought just removing wordpress forwarding for edit email would do the trick….so obvious!)
  Thank You!