'Settings' And 'Pano' showing white screen

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  melank0lia · Member · Jul 29, 2017 at 5:01 pm

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  Hi. Jetpack settings and pano pages showing white screen but Stats and Akismet working. I deactive it and active but not solved. Can I do? I was wrote this message on wordpress.com.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 29, 2017 at 10:03 pm

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  The white screen issue is usually a wordpress.ORG software issue.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Please read the differences here http://en.support.wordpress.com/com-vs-org/

  re: wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Jul 29, 2017 at 10:05 pm

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  Type the URL of the site you refer to into http://www.whoishostingthis.com/ to confirm where it is hosted.

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites on our servers. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

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  melank0lia · Member · Jul 30, 2017 at 7:47 am

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  Thanks for information.