Settle Outstanding Balance

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  null7g · Member · Jan 16, 2024 at 4:27 pm

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  I followed the instructions in the help center on how to pay my outstanding balance. However no history shows up there or outstanding balances. There is an option to change my current card, even though the ad e-mail says it tried to use a card that I do not have set as my primary here. No ‘Pay Now’ options. Thanks.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 16, 2024 at 10:13 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

  Once you are connected to the correct account we are happy to assist you further. Thanks!

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  null7g · Member · Jan 17, 2024 at 6:37 am

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  This is the only account I have used. null7g

  The blog I need help with is: quirkofthequill.wordpress.com

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  staff-dragon · Staff · Jan 17, 2024 at 5:11 pm

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  Hey there,

  I am not seeing any outstanding balances associated with your account or the site shared. If you are interested in upgrading your site for additional features, you can do so here. Is there a specific feature or service the email was referring to?

  Thanks, looking forward to hearing from you.

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  staartmees · Member · Jan 17, 2024 at 5:32 pm

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  Perhaps you can tell us where you are seeing that ‘outstanding balance’?