Several Failed Orders from Hacker

  • Unknown's avatar
    stellakonstantinidou · Member ·

    We are receiving failed orders from a hacker. The website shows that it is one failed order but in the Takepayment it shows that is several.

    Can you please help me with that?

    Kind regards,
    Stella

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    darfishaan · Member ·

    Kindly elaborate a little more.

  • Unknown's avatar
    stellakonstantinidou · Member ·

    Hello,

    There is a guy that is doing all the time on our website a failed orders. Probably he is trying to make an order but because the take payment is not accepting the card or whetever (they have also no answer for us) the order becomes as a failed.

    The problem is that we see on WordPress that we have only 1 failed order but on the Take payments it shows that he did 4000 attempts. Which we have to pay for each failed attempt an amount of money.

    I am trying to block him with his email , with his IP address ( but they are different all the time), and by blocking all the rest countries except UK and America and he still manages to see somehow our website and make all these failed orders.

    I have contacted Woocommerce they said to contact my developer ( which is me at the moment so I am trying to figure it out)

    I have contacted Wordfence which is our security system and we pay the premium version and they still do not answer me.

    Please can you somehow help me with that ?
    Is there any other way to block hackers?
    Why we see on the website 1 failed orders and on the Takepayments we see 4000 ???
    Should WordPress able to put something in place to block any further payment attempts after say 3 attempts on the same order number?

    Please let me know if you can help me somehow with that.

    Kind regards,
    Stella

  • Unknown's avatar
    helper-heroponriki · Member ·

    @stellakonstantinidou

    Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    Thank you!

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