Share buttons not showing counts

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  praieco · Member · Feb 17, 2016 at 5:17 pm

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  When viewing past and current blog posts in Mozilla Firefox browser, the share buttons at the end of the posts do not show share counts. However, when viewing the same posts in Safari or new IE (Microsoft Edge) browser, the share buttons DO show counts. What gives?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 17, 2016 at 5:21 pm

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  I’m using Firefox 44 and can clearly see the “43” share count appearing on the Facebook icon here https://healthylandethic.com/2016/02/08/ok-select-little-bluestem/

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  praieco · Member · Feb 17, 2016 at 5:30 pm

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  Firefox shows I’m using the latest version of the browser. This issue has been going on for a few months now. I’ve tested the issue (both as admin and as “reader”) from multiple computers, smartphones and tablets, and the issue is still the same per the original post.

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  timethief · Member · Feb 18, 2016 at 9:30 pm

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  That’s very strange.

  Have you considered uninstalling the FF browser and then re-installing it?

  You could also try disabling all browser extensions and add-ons.

  In order to help you Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/
  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654
  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/
  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

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  staff-ozmodiar · Staff · Feb 19, 2016 at 7:26 pm

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  I can also see the FB share count in FF 44.

  I also have not heard of any others having this issue. So I’m inclined to think that it is unique to your computer.

  As Timethief notes, browser extensions or add-ons could be causing this.