Sharing buttons not showing in Firefox

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  envirohistorynz · Member · Apr 19, 2015 at 8:11 am

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  My sharing buttons don’t appear in Firebox but do in Safari. How can I get them to show on Firefox again? My site is envirohistorynz.com
  Cheers

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 19, 2015 at 9:16 am

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  Hi there. I also use Firefox and I can see all your sharing buttons. Make sure you have the latest version of Firefox installed and also try clearing your cache and cookies.

  Solve Common Browser Issues

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  envirohistorynz · Member · Apr 19, 2015 at 6:46 pm

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  Thank you for the response, Kokkieh – much appreciated

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  kokkieh · Staff · Apr 19, 2015 at 7:24 pm

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  You’re welcome. Do you see those buttons now?

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  envirohistorynz · Member · Apr 20, 2015 at 7:07 am

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  No, not yet – not at our end :-(

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  kokkieh · Staff · Apr 20, 2015 at 7:13 am

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  Just to make sure we’re talking of the same thing, here’s where I see them: http://snag.gy/HipPb.jpg If it looks different for you, can you please provide a screenshot of what you see?

  Can you also please let us know exactly which version of Firefox you’re using and on what type of device, in case that could be a factor?

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  envirohistorynz · Member · Apr 20, 2015 at 7:30 am

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  Here you go: http://snag.gy/EDpHY.jpg
  Hopefully you can see it ok?

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  kokkieh · Staff · Apr 20, 2015 at 7:46 am

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  It seems something went wrong when you pasted your screenshot into snaggy – it shows nothing. Could you perhaps try again?

  I’m going to tag this for staff to follow up in any case. Please provide your browser and computer information, so they have as much information as possible to help them figure this out for you.

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  envirohistorynz · Member · Apr 20, 2015 at 8:14 am

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  I just saved it again and sent the link to myself in an email: http://snag.gy/e0qTL.jpg
  it seemed to work! Hopefully for you too

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  kokkieh · Staff · Apr 20, 2015 at 8:19 am

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  Now it’s there, thanks. Just that browser info as well, please. You can use this link to get all of that: https://www.whatismybrowser.com/

  Then just be patient while waiting for staff to reply.

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  envirohistorynz · Member · Apr 20, 2015 at 6:37 pm

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  Firefox 37.0.1 – apparently it is up to date.
  The buttons appear fine on Safari.

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  lizthefair · Member · Apr 21, 2015 at 6:11 pm

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  Do you run an add blocker or any other extensions on Firefox? I’m also seeing the icons on your site when I view it in Firefox, but an especially aggressive ad blocker could keep them from displaying for you.

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  envirohistorynz · Member · Apr 21, 2015 at 8:07 pm

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  Thanks for that – we will investigate!