shipping address problem

  • Unknown's avatar
    xiewei23307 · Member ·

    In checkout field, there is a ship to different address option. The problem came out when I checked this option. Here is the full detail about it.

    When I chosse the billing address country as United States, there will be a State Column shows up and we can fill the state. Meanwhile, we click the ship to different address, and choose France as shipping country. In this case, the billing country is United States and shipping country is France. However, in the shipping input filed, there will be no State (since France does not require State).

    When I click checkout, the bug shows up and required us to input the state column even it does not show up this column. It stopped me from going to next step to submit the order.

    Is there anyone can help with this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    xiewei23307 · Member ·

    here are some additional pictures for this problem.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Are you using WooCommerce on your site? If yes, please post on the WooCommerce support forum here. We can primarily help with WordPress.com sites in this forum, so you’d want to post there so that WooCommerce support folks can help you directly.

    Regards

  • Unknown's avatar
    xiewei23307 · Member ·

    Hello, Sir,

    Thank you for your reply. I was trying to register on wordpress.org, however, it said my acocunt was pending approval.

    I have not received any confirmation email from wordpress. Can you check what the problem is for my account? The username is ‘wdmtech2021’

  • staff-ozmodiar · Staff ·

    There are two things commonly called “WordPress”.

    1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website).
    2. WordPress.com, a web host for sites using WordPress software.

    The two are related, but completely separate entities. Please read this page for more info on how they are related:

    WordPress.com vs. WordPress.org

    As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members. We do not run those forums and cannot approve account creation (though the org team is usually pretty quick with those).

    https://wordpress.org/support/forums/

    WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could likely get this sorted out for you.

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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